Shipping And Returns Information
Here's our "Shipping" InformationShipping Policy For products purchased from our website, "Total Security surveillance.com", through our catalog or over the phone line. Orders placed in the morning before noon, we will do our best to ship the same day. All orders will be shipped within 24 hours. Orders placed on the weekend, will be shipped the first business day following the weekend. Here's our "Returns" InformationAll returns, refunds, or exchanges must be approved by Total Security Surveillance before any products are returned. We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please use the contact us button on our website or call 440-2659404 before placing an order. RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Total Security Surveillance before the product(s) is returned. All products must be returned in the original packaging. Safety Technology will replace, refund, or credit your account for returned product(s) at Total Security Surveillance's discretion. *Special exceptions may be made on a case by case basis determined by Total Security Surveillance. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Total Security Surveillance. Any return must be authorized by a representative of Total Security Surveillance and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Total Security Surveillance. No returns will be authorized after five (5) BUSINESSs days of receipt of product(s) by the customer. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Total Security Surveillance WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). WARRANTY: We guarantee all Total Security Surveillance products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
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